Returns, Refunds & Complaints - Norbiton Florist

Our Fresh Flowers Guarantee in Norbiton

At Norbiton Florist, we are passionately dedicated to delivering only the freshest flowers to our valued customers, whether you’re a local household or a nearby business. As a trusted local Norbiton florist, we stand behind the premium quality and freshness of every bouquet and arrangement that leaves our shop. Your satisfaction is at the heart of what we do, and our returns, refunds, and complaints process is designed to be simple, transparent, and hassle-free.

Damaged-on-Arrival Policy

We take great care in packing and delivering every order, but in the rare event your flowers arrive damaged or not as expected, we are here to help. If you receive flowers that appear to be bruised, wilted or otherwise unsatisfactory on arrival, please notify us as soon as possible (preferably within 24 hours of delivery). To help us resolve your issue quickly, please describe the damage and, where possible, provide photographs of the bouquet and packaging. This allows us to investigate and take appropriate corrective action.

Freshness Window & Satisfaction Commitment

Our fresh flowers guarantee means every arrangement you order from Norbiton Florist is hand-selected for premium quality and longevity. Provided fresh care instructions are followed, we guarantee at least 5 days of freshness from the date of delivery. If you believe your flowers have not lived up to this standard, let us know within 5 days so we can make things right. Our commitment is to ensure you always enjoy vibrant, long-lasting blooms, whether at home or in the workplace.

Refund & Replacement Options

Your satisfaction matters most to us. If your flowers arrive damaged or fail our freshness guarantee, you may choose between a replacement arrangement delivered at the earliest convenience or a full refund. If you opt for a replacement, we will arrange delivery to suit your schedule. Refunds will be issued to the original payment method upon confirmation of the issue. Please note that returns and refunds are assessed on a case-by-case basis, and we may require the original arrangement or photographic evidence to process your request efficiently.

Complaints Procedure

We strive to make every customer experience positive, but if you are ever dissatisfied or wish to lodge a complaint, please contact us promptly. We take all feedback seriously and investigate each matter carefully. Our team will aim to respond within two working days, providing clear information on the steps being taken and the expected resolution time. We appreciate your input, as it helps us continually improve our floral services for the Norbiton community.

Trusted Local Florist in Norbiton

Norbiton Florist is proud to serve local households and businesses with the freshest flower arrangements and reliable customer care. Our returns, refunds, and complaints process reflects our commitment to exceeding your expectations with every order. Thank you for supporting your neighbourhood florist—we look forward to brightening your occasions with beautiful, fresh blooms.