Welcome to Norbiton Florist. By using our website and placing orders for online flower delivery in Norbiton and the surrounding areas, you agree to be bound by these Terms & Conditions. Please read them carefully before purchasing. These terms govern your use of our services, including order processing, payment methods, cancellations, liability limitations, and your legal relationship with us as a customer within the United Kingdom. If you do not agree to these Terms & Conditions, you should not use our website or services.
We aim to provide a smooth, convenient experience for all our online flower delivery customers in Norbiton and the surrounding localities. You may browse our floral selections, add items to your cart, and complete your purchase through our secure e-commerce checkout. By submitting an order on our website, you are making an offer to purchase products from Norbiton Florist, subject to acceptance of your order under these terms.
After placing your order, you will receive an automated acknowledgment by email (or SMS if selected) summarising your order details. This correspondence does not constitute acceptance of your order, but acts as confirmation we received it. Acceptance of your offer takes place only when your order has been processed, payment has been received in full, and you receive a dispatch confirmation. We reserve the right to decline or cancel any order prior to acceptance.
Products are subject to availability. If we cannot supply any part of your order, we will inform you as soon as possible and provide a suitable alternative or a full refund for the unavailable items.
Norbiton Florist delivers throughout Norbiton and nearby districts; please ensure your recipient's address falls within our service area before ordering. Orders received outside our advertised delivery areas may be cancelled with a full refund, unless delivery can be arranged by special request.
Payment for all flower arrangements, bouquets, and any additional products offered for delivery must be made in advance through our secure payment gateway. We accept a variety of payment methods, including major credit and debit cards and other payment solutions as indicated on the checkout page.
All prices on our website are stated in Pounds Sterling (GBP) and are inclusive of any applicable VAT. Delivery charges, where applicable, are clearly displayed prior to purchase and included in your total order price before confirmation.
Your order will only be processed and prepared for delivery after full payment is received. In the unlikely event of a pricing error on our website or during order processing, we reserve the right to rectify this error and offer you the choice to pay the difference or cancel your order and receive a full refund.
We understand that plans may change. If you wish to cancel or amend your order, please do so as soon as possible after placing the order. Cancellations or changes must be made in accordance with the following guidelines:
If you need to amend your delivery details or change your message card, please let us know as soon as possible and we will do our best to accommodate your request. Amendments received after your flowers have entered the preparation or dispatch stage may not be honoured.
In the rare instance you receive faulty or damaged flowers, please notify us on the same day as delivery. We will ask for photographic evidence of the issue and, upon validation, will offer a replacement arrangement or a full refund at no additional cost to you.
We provide same-day and nominated date delivery for eligible orders across Norbiton and neighbouring areas, subject to our advertised cut-off times and product availability. Our delivery options and fees are clearly stated during the checkout process. Delivery dates and times are offered in good faith but cannot be guaranteed in the case of circumstances beyond our control (such as extreme weather conditions or traffic disruptions).
Please ensure that you provide accurate recipient details, including correct delivery address, postcode, and contact information. Delivery is considered successful if made to the address specified in your order, even if received by someone other than the named recipient (e.g., a neighbour or receptionist). If the address or contact information provided is incorrect, resulting in non-delivery or delayed delivery, we cannot accept liability or provide a refund.
If the recipient is unavailable at the time of delivery, our standard procedure is to leave the flowers with a neighbour or in a safe place and leave a notification card, where this is practical and permitted. If this is not possible, we will attempt to arrange a redelivery or contact you for further instructions. Redelivery may incur additional charges at our discretion.
Due to the seasonal and perishable nature of flowers, some varieties or colours featured in bespoke or catalogue arrangements may occasionally be unavailable. In such instances, we reserve the right to substitute with a flower of equal or higher value and style, preserving the overall character and theme of the arrangement. We will do our utmost to communicate any significant substitutions prior to delivery when feasible.
Norbiton Florist will make every reasonable effort to ensure your flowers arrive fresh and in perfect condition. Our liability to you in connection with any order will not exceed the total price charged for that order. We shall have no liability for any indirect or consequential losses, including (but not limited to) missed occasions, loss of enjoyment, or emotional distress, arising from the use of our products or delivery services.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under UK law. Your legal rights as a consumer, including your rights relating to goods that are faulty or not as described, are not affected by these terms.
By placing an order, you confirm that you are aged 18 or over and have the necessary authority to use the chosen payment method. You are responsible for ensuring all details provided at the time of ordering are accurate and complete. If you are ordering on behalf of another recipient, you are responsible for obtaining their permission to share personal data for the purpose of fulfilling the order.
You agree not to use our website or services for any unlawful, misleading, or fraudulent activities. Norbiton Florist reserves the right to refuse or cancel any order suspected of breaching these requirements, including suspected fraudulent or deceptive orders destined for Norbiton flower delivery or the surrounding areas.
Your privacy is important to us. The personal data you provide to Norbiton Florist will be handled securely and in accordance with applicable data protection laws. We use your information solely to process and deliver your orders, and for related administrative or customer service purposes.
We will not sell or disclose your personal information to third parties for marketing purposes without your express consent. Further details of how we handle and protect your data may be found in our Privacy Policy.
All content and materials on the Norbiton Florist website, including images, designs, product descriptions, logos, and text, are the intellectual property of Norbiton Florist or its licensors. You may use the website and its contents solely for personal, non-commercial purposes connected with your use of Norbiton Florist’s online flower delivery service. Unauthorised use, reproduction, or distribution of any content is strictly prohibited.
Norbiton Florist reserves the right to update or amend these Terms & Conditions at any time, for legal, regulatory, technical, or business reasons. The most current version will be published on our website. It is your responsibility to review the terms upon each use of our services. Continued use of our products or services after changes are made signifies your acceptance of those changes.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim relating to these terms.
If any part of these Terms & Conditions is deemed unlawful, void, or unenforceable, the remaining sections will continue in full force and effect. These terms constitute the entire agreement between you and Norbiton Florist with respect to your use of our online flower delivery services in Norbiton and nearby postcodes.
No failure or delay by Norbiton Florist in exercising any right or remedy under these terms shall constitute a waiver of that (or any other) right or remedy.
Customer satisfaction is our highest priority. If you have any queries, issues, or require further clarification on any part of these Terms & Conditions, please reach out to our customer service team through the contact page on our website. We are here to assist customers in Norbiton and the surrounding areas with all aspects of online flower delivery and related services.
Note: These Terms & Conditions apply to all customers placing orders for online flower delivery within Norbiton and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Norbiton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Norbiton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
